An estimated 28 million UK adults, or 56%, have used artificial intelligence for personal finance in the past year, according to the 2025 Consumer Digital Index from Lloyds Banking Group.
The report, which surveyed 5,000 digitally engaged individuals, found that nearly one in three UK adults now use AI on a weekly basis to manage their finances. Those who use AI tools report an average annual estimated saving of £399.
The most common uses for AI in finance are savings goal planning (53%), budgeting (52%), and general financial education (51%) . ChatGPT is the most frequently used tool, cited by 60% of users, followed by bank AI assistants at 32%.
Traditional banks still trusted more
Despite this rapid adoption, trust remains a significant factor. Traditional banks and financial advisers are still trusted more (40%) than AI (15%). However, this is shifting among younger demographics, with 23% of 25-34-year-olds stating they trust AI-generated advice more than traditional sources. The primary concern for all users is data privacy and security, cited by 43% of respondents.
“In 2025, we stand at an inflection point: digital participation has reached almost universal level, with more than 28 million adults now using Al tools to manage their money independently,” said Jas Singh OBE, CEO, Consumer Relationships at Lloyds Banking Group. “This is not just technological progress, it’s a profound shift in confidence and capability for millions.”
The report, which marks the tenth edition, also highlighted the strong link between digital capability and financial resilience. People with higher digital and financial capability save an average of £815 more annually than those in the lower segments. Overall, 95% of UK adults are now online , with 66% of internet users stating that being online makes them feel more confident managing their money.
